Simplicit is an omnichannel consulting firm that focuses on innovative customer experience strategy, design and product management.

We're disrupting traditional consulting to provide our clients what they really need.

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Talent

We consistently provide Principal level talent to ensure a fast ramp and on-going excellence. Nearly all of our consultants have deep domain expertise and at least 10 years of hands on experience.

Continuity

We pride ourselves in the length of our relationships. Typically 30-50% less than competitors', our price point is low enough that clients engage us from strategy through execution, support and the next iteration – necessary when ramping up new resources puts you behind.

Simplicit

We design our client relationships to be simple, minimizing overhead. Good products, including ours, sell themselves. No sales gimmicks, fancy acronyms or luxurious offices – we prefer to do the work rather than sell it.

What We Do

Strategic Services

Omnichannel Strategy and Planning
Change Management for Innovation
Customer Research and Analysis
Customer Experience Strategy and Design

Short engagements to provide senior expertise in Customer Experience and Omnichannel strategy, design and organized change. Whether envisioning a new customer experience, kick-starting methods for innovation or facilitating a strategy session, we provide experts to drive exceptional results.

Staff Augmentation

Product Management, UX Design and Execution
Program and Project Management
Organizational and Operational Readiness

Experienced consultants to augment and train in house resources through long term engagements. Our strategists are more effective because they can execute and manage both teams and stakeholders — with the length and breadth of their experience, they hit the ground running.

Our Work

Sample Engagement:
Reinventing Retail

We’re currently engaged in a multi-year strategic program to redefine retail for a Fortune 100 company. In addition to developing the overarching strategies, our Product Managers and UX Architects are actively engaged in the design and execution of Mobile site & app, desktop site, digital in store and operational processes to ensure incremental success while continually providing feedback to course correct and drive innovation. The result has been an industry leading success in shareholder return and omnichannel experience over the five years we’ve been engaged.

Sample Engagement:
Mapping the Healthcare Reform Experience

In the wake of 2013’s tumultuous enrollment process for Healthcare Reform we spent eight weeks mapping the customer journey of a customer shopping for insurance to their first attempt at accessing care. Cross functional acumen was critical in ferretting out the subtle nuances of customer need and emotional state relative to broker, doctor, hospital and insurance carrier processes and goals. Visualizing the end to end experience from every constituents’ perspective identified wholly new areas of focus to improve customer satisfaction and overall efficiency.

SAN FRANCISCO
NEW YORK | ATLANTA

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